SHIPPING POLICY

REFUND POLICY

​

​​

 Jewellery Deposits will not be refunded as the setting and size is

specially ordered for you.

​

Memorial Jewellery will not be replaced or refunded after shipping to you, as I have no control over the care, upkeep or storing of the jewellery. If a stone falls out due to a manufacturing defect, or a chain breaks within the first 30 days I will repair or replace. If you lose the memorial stone out of your setting or damage the setting I will re-make and reset for you at a special price

(case by case taking into consideration the condition of the setting)

It's so important to check the prongs of the setting every couple of months to ensure it hasn't loosened. Do not wear Jewellery while getting dressed as it's easy to catch the prongs on your clothing. Do not wear your memorial jewellery in

shower-spa-hottub-swimmingpool-gardening-workingout

​

Progress photos and final photos of the keepsake jewellery are sent prior to delivery.

If any changes or adjustments to the portrait are required they must be

completed prior to shipping.  Changes to jewellery are not always possible, but I always try to accommodate whatever changes can be made.

​

Tracking number will be provided via email or chat message.

​

If your item is lost in shipping or damaged in shipping  (which is beyond my control)

I unfortunately cannot replace the item or refund you. I will, however, do whatever is necessary to file a claim and send proof to Canada Post for insurance purposes. If a claim is paid out (not always guaranteed) I will certainly refund to you, or create another piece for you. 

​

Customer satisfaction is extremely important to me,

and I will always try to find a solution to whatever concern you may have!